QUESTIONS? WE’RE ALL EARS. 

Have a question about your order, shipping, returns, or choosing the right cat cave? Check out our frequently asked questions or send us a message. The PawsieBox team is always happy to help.

HELP CENTER

FREQUENTLY ASKED QUESTIONS

How long does shipping take?

Orders are typically delivered within 6–12 business days after processing. Delivery times may vary depending on your location and the shipping carrier. Once your order has shipped, you’ll receive a tracking link by email.

How can I track my order?

Once your order has shipped, we’ll send you a confirmation email with your tracking information.

Can I return or exchange my cat cave?

Yes. Please review our Returns & Exchanges Policy for eligibility, time limits, and return instructions.

What should I do if my order arrives damaged or incorrect?

Please contact us with your order number and clear photos of the item and packaging. We’ll review the issue and help you find the best solution.

How do I choose the right cat cave?

Check the product measurements and compare them with your cat’s usual sleeping position and size. If you still need help, send us a message.

NEED MORE HELP?

CONTACT US FOR ANY QUESTIONS

    We usually respond within 1–2 business days, Monday through Friday, excluding holidays.
    For questions about damaged, incorrect, or missing items, please include your order number and clear photos in your message.

    Email: support@pawsiebox.com